Frequently asked questions

Why do I need this service?

You are busy, your time is at a premium and we want you to focus on work and your leisure time. Can you imagine having an extra few hours per week to do just what you want to do? Well, now it's possible by introducing lifestyle management into your life.

How do I use it?

Access to our service can be by phone, e-mail, letter or via the website. A member of the team at Your Wish Is My Command will take the request, source the most suitable supplier and then get back to the customer with any details. Smaller jobs such as booking restaurants or concert tickets, we do ourselves. You indicate what your preferred method of communication is and we will contact you.

How quickly will Your Wish respond to my request?

If it is an urgent job - straight away! If it is not urgent then we will aim to get back to you as quickly as possible. Our maximum response time is 24 hours.

How do you recruit your suppliers?

We select our suppliers after careful evaluation and where possible personal recommendation. We also continually monitor their performance.

Do your suppliers cost any more?

No. You will pay no more for the supplier's services than if you had sourced them yourself.

Who is liable?

When you instruct any supplier, your contract will be with the supplier and not Your Wish Is My Command. He (the supplier) becomes fully liable. We, therefore, recommend that anyone entering into a contract with any supplier ensure that they fully understand the supplier's terms and conditions.

What happens if there's a problem?

Once we have recommended a supplier, we suggest you try to resolve any problems with them directly. However, we will endeavor to use our relationship with the supplier to intervene and mediate in any dispute, if required.

Are you insured?

We are covered by a maximum public liability of up to £2,000,000.

Is the service confidential?

Yes, any information collected about you will only be used lawfully (in line with the Data Protection Act 1998). Confidentiality agreements will be signed and exchanged. We will only provide information about you to third parties at your request and we will need your consent and specific instructions as to the content of such information.

Are there any services that Your Wish Is My Command won't undertake?

We can manage almost anything. As long as your request is legal and ethical we try our very best to make it happen.

What do I do next?

For further information about Your Wish Is My Command or if you would like to meet us to discuss your requirements, please call 0845 838 0548 or email genie@yourwishismycommand.co.uk